Your Privacy Is Our Responsibility

cv777 places the highest importance on the privacy of personal information belonging to all its members. This privacy policy applies to the cv777 website and all associated services.

By registering on our platform or using any of our services, you are considered to have accepted the terms set out in this policy. All operations at cv777 are conducted in accordance with the Terms and Conditions, and this privacy policy forms an inseparable part of that document.

This policy will inform you about what types of information we collect, why we collect it, how it is used, and what rights you have over your information. You may contact our support team for answers to any questions.

2.1 Information Provided at Registration

When you open an account at cv777, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Current residential address
• National ID or passport number (for identity verification)

2.2 Information Collected During Use of Services

While you carry out activities on the platform, we automatically record certain information:

• Login and logout times, IP address, and device information
• Transaction details — deposit and withdrawal amounts, dates, and payment method type
• Game play history — which games were played, bet amounts, and results
• Browser and operating system type, and screen resolution
• Time spent on the platform and pages visited

2.3 Financial Information

The mobile banking number you use for deposits and withdrawals (bKash, Nagad, Rocket, or Upay) is stored in our system. However, no full financial account credentials or PIN are ever stored with us.

2.4 Communication Information

When you contact our customer support team via live chat or email, the content of that conversation may be recorded for security and quality assurance purposes.

cv777 uses the information collected for the purposes described below:

3.1 Account Management and Identity Verification

Verifying your identity, keeping your account active, and preventing unauthorized access are among our primary responsibilities. Information provided at registration is used for this purpose.

3.2 Service Delivery and Improvement

By analyzing your usage patterns, we improve platform functionality, add new games and features, and maintain service quality. This analysis is conducted solely to improve your experience.

3.3 Financial Transaction Processing

Your financial information is used to correctly process deposit and withdrawal requests and to maintain transaction history. All transactions are carried out in Bangladeshi Taka (৳).

3.4 Fraud Prevention and Security

Detecting suspicious activity, preventing money laundering, and maintaining platform security are among our priorities. IP addresses, login information, and transaction patterns are monitored for this purpose.

3.5 Communication and Notifications

We use your email address and mobile number to send important account-related notifications, security alerts, and relevant promotional information. You have the option to opt out of promotional communications at any time.

3.6 Responsible Gaming Monitoring

cv777 takes responsible gaming seriously. By analyzing your gameplay patterns and spending data, we identify potentially risky behavior and take steps to provide support where needed. Read our guidelines on responsible gaming.

cv777 does not sell your personal information to any third party for commercial purposes. However, information may be shared with necessary service providers in the limited circumstances described below:

4.1 Payment Processing

Transaction-related information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay for deposits and withdrawals. These third parties operate under their own privacy policies.

4.2 Technology and Infrastructure Services

Trusted technology partners may be given limited access to data to ensure server hosting, data analysis, and cybersecurity. They may use this information only for specified functions.

4.3 Legal Obligations

Your information may be disclosed to comply with applicable laws in Bangladesh or in accordance with legal directives from competent authorities. Such steps are taken only due to legal obligations.

4.4 Game Software Providers

Game software providers such as Evolution, Pragmatic Play Live, JILI, and PG Soft may use limited technical data to ensure the integrity of gameplay. They do not have direct access to your personal identifying information.

The cv777 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help us remember your preferences and improve our services.

5.1 Essential Cookies

These cookies are essential for the platform's basic functionality — such as maintaining your login state, security verification, and session management. Disabling them may prevent the site from working correctly.

5.2 Analytics Cookies

Analytics cookies are used to analyze platform usage statistics and improve the user experience. Data obtained from these cookies is generally processed in aggregated and anonymized form.

5.3 Preference Cookies

These cookies are used to remember your language preference, display settings, and other personalized choices, so you do not have to provide the same information again on your next visit.

Cookies can be managed from your browser settings. However, please note that disabling essential cookies may cause issues when using some cv777 services.

cv777 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

Information for active accounts is retained while the account remains open. Even after an account is closed, financial records and transaction history may be kept for a specified period as required by law.

After the specified period, data is securely deleted or anonymized in a way that makes it no longer possible to identify any individual.

cv777 applies industry-standard security measures to keep your information safe:

• SSL Encryption: All data exchanged between the website and server is encrypted using SSL technology.
• Password Hashing: Your password is never stored directly — it is secured using a strong cryptographic hashing method.
• Access Control: Only authorized staff can view specific user information, and every access is logged.
• Regular Security Audits: Regular security audits are conducted to identify and address potential vulnerabilities.
• Two-Factor Verification: OTP-based verification is applied when accessing your account.

Please note that no data transmission over the internet is 100% secure. While we take every precaution, our liability is limited in the event of unauthorized access by a third party.

As a cv777 member, you have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time. This request will be fulfilled within a reasonable time after verification.

8.2 Right to Correction

If any of your information is incorrect or outdated, you have the right to have it corrected through account settings or customer support. Keeping information accurate is important for security.

8.3 Right to Request Deletion

You may request that your information be deleted. However, please note that it may not be possible to immediately delete all information due to legal obligations or active transaction records.

8.4 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional emails or messages, notify our support team at any time. However, it will not be possible to stop sending important account-related notifications.

8.5 Submitting a Complaint

If you have any concerns about our data processing, please contact our support team first. We will make every effort to resolve your complaint within a reasonable time. Answers to general questions about the platform can be found on the FAQ page.

All cv777 services are intended solely for persons aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

Age verification is in place at the time of registration. If we become aware that a minor has registered on our platform, that account and all associated information will be deleted immediately.

If a parent or guardian suspects their child is using our platform, please contact our support team without delay.

cv777 reserves the right to revise this privacy policy as needed. If significant changes are made to the policy, we will notify members by email or via a notice on the platform.

Continued use of cv777 after changes have been made will be taken as your acceptance of the revised policy. To learn more about our platform and services, visit the About Us page.

You are advised not to use the platform without familiarizing yourself with this policy. The latest version will always be available on this page.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali and English

Our data protection team will make every effort to respond to your message within a reasonable time on working days. We take any concerns related to your privacy seriously.